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Client Experience Manager, Pharmacy Benefits Management at CVS Health - ApplyBlast

Client Experience Manager, Pharmacy Benefits Management

CVS Health

4 months ago

3.2 on Glassdoor

Minnesota

Onsite

Full Time

Senior

0 applicants

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About this role

This role involves supporting pharmacy benefit management (PBM) and insurance clients through plan changes, ID card facilitation, and claims resolution processes. The position requires conducting inbound calls, managing prior authorizations, and serving as a client presence during implementations while supporting member eligibility and coverage inquiries.

Responsibilities

Perform plan changes and ID card facilitation for pharmacy clients
Conduct inbound phone calls to support members and providers
Oversee prior authorization and accessibility processes
Resolve claims issues and perform manual eligibility updates
Serve as client presence during implementation processes

Skills

Qualifications

Bachelor's degreeCertified Pharmacy Technician (Preferred)

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.