Client Experience Manager, Veterinary Medicine

The Client Experience Manager leads the Customer Service Representative team at Long Island Veterinary Specialists in Plainview, NY, focusing on coaching staff, improving hospital workflows, and ensuring compassionate client service. This hands-on leadership role involves managing client interactions from initial contact through discharge, handling escalations with empathy, and collaborating with clinical and hospital leadership to enhance service quality. The position requires strong supervisory experience, excellent communication skills, and a commitment to fostering a supportive, client-focused team culture.