Client Experience Manager

The Client Experience Manager oversees and enhances the day-to-day touchpoints of the client journey while shaping the strategic technical roadmap for clients within their assigned pod. This role leads and mentors a team focused on client support, relationship management, and strategic planning to improve growth, retention, and customer success. The position involves cross-functional collaboration to identify areas for improvement, implement client feedback, and drive initiatives that align with the company's client-centric goals.