Client Experience Specialist - Servicing
Rocket Close
About this role
A Client Experience Specialist at Rocket Loans supports clients through communication and assistance in the application process, loan decisions, and post-close concerns. The role emphasizes providing exceptional customer service, process improvement, and collaboration across various channels and teams.
Skills
About Rocket Close
rocketclose.comRocket Close, LLC, (formerly Amrock), a leading national real estate title company, provides title insurance, property appraisals and settlement services.
Recent company news
Rocket CompaniesRocket Companies Closes $14.2 Billion Acquisition of Mr. Cooper
Oct 1, 2025
PR NewswireRocket Companies Announces Delivery of Conditional Redemption Notice for Three Series of Senior Notes Issued by Nationstar Mortgage Holding Inc., and Post-Closing Reorganization Transactions
Sep 22, 2025
MarketWatchThese home buyers are suing one of the biggest mortgage lenders in America. Why you should pay attention.
1 month ago
HousingWireClosing the gap: How Rocket Close has streamlined its platform experience
Jun 26, 2025
San Antonio Express-NewsRetrial starts in case of $706M verdict overturned by San Antonio appeals court
1 month ago
About Rocket Close
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Rocket Close.
Salary
$35k – $45k
per year