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Client Experience Support Associate - Cycle Hire at Scale to Win - ApplyBlast

Client Experience Support Associate - Cycle Hire

Scale to Win

3 months ago

Remote

Temporary

Junior

2 applicants

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About this role

A Client Experience Support Associate at Scale to Win ensures fast, high-quality support for political campaigns using the company's texting and dialing tools. The role involves managing HubSpot tickets, developing training materials, and conducting client onboarding sessions via Zoom. This position requires deep product knowledge and operational agility to navigate complex client needs during mission-critical campaign moments.

Responsibilities

Utilize HubSpot to resolve client tickets and manage inquiries
Develop emails and canned responses to maintain high communication standards
Train new and existing clients via Zoom for product onboarding
Design comprehensive training materials to fill client enablement gaps
Support Client Success Managers with triaging and project work

Skills

About Scale to Win

scaletowin.com

Company Size

11-50 employees

View Profile

Scale to Win is a communications platform that helps campaigns, advocacy groups, and nonprofits run large-scale SMS and calling programs affordably. Its all‑in‑one tools include texting, dialer capabilities, short‑code features, and customizable contact fields (donation history, location, custom fields) for segmentation, fundraising, and analytics. The platform emphasizes easy rollout and cost efficiency for high‑volume moments — touting millions of voters canvassed, hundreds of millions raised, and thousands of customers.