CLIENT EXPERIENCE & TRAINING MANAGER/SENIOR MANAGER, NEA

This role leads client experience and training strategies across Richemont's luxury watch and jewelry boutiques in the Northeast Asia region. The position involves setting omnichannel standards, managing high-value client engagements, developing advanced training curricula, and conducting extensive field coaching to ensure elite hospitality delivery. The leader must align wholesale partners with direct-to-consumer standards while driving performance improvements through data insights and rigorous operational oversight.