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Client Implementation Lead (Operation Transformation) at Kraken - ApplyBlast

Client Implementation Lead (Operation Transformation)

Kraken

10 months ago

4.2 on Glassdoor

Tokyo, Japan

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Client Implementation Lead in Tokyo is responsible for leading the operational and cultural transformation of large Japanese energy clients as they implement the Kraken platform. The role owns the design and delivery of cultural change programmes, leadership development, and training, working closely with technology teams, product managers, and client stakeholders. It focuses on aligning operating models and environments with Kraken’s agile, autonomy-driven way of working. The position involves significant client-facing work, ambiguity, and travel as part of a rapidly expanding global organisation.

Skills

Qualifications

Native JapaneseBusiness Level English

About Kraken

kraken.tech

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2019

View Profile

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.