Client Liaison - Disability Benefits

The Client Liaison - Disability Benefits role supports assigned clients by managing disability benefit workflows and resolving inquiries. This position conducts root cause analysis, recommends solutions, and collaborates with cross-functional teams to ensure effective issue resolution. The role serves as an intermediary between operations and clients, handling escalations and custom workflow communications. It also involves partnering with implementation and training teams to ensure smooth client onboarding and ongoing service excellence.