Client Liason

Schwarzman Animal Medical Center(27 days ago)

HybridFull TimeMedior$55,000 - $65,000Client Satisfaction

About this role

The Client Liaison is a hybrid, client-facing service professional at a veterinary teaching hospital who ensures a positive and compassionate client experience through on-floor presence and administrative follow-up. The role requires navigating complex or emotionally charged interactions with professionalism and collaborating with medical departments, Client Services teams, and leadership. The position supports service recovery and client communication while contributing to departmental goals and quality initiatives.

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Required Skills

Customer Service
Communication
De-escalation
Conflict Resolution
Organization
Multitasking
MS Office
Outlook
Hospital Software
Medical Terminology

+6 more

Qualifications

Associate's Degree Preferred
Bachelor's Degree Preferred

About Schwarzman Animal Medical Center

amcny.org

The Schwarzman Animal Medical Center (The Animal Medical Center) is a New York City veterinary hospital that provides 24/7 emergency, urgent, and specialty care. It treats dogs, cats, and exotic pets across a wide range of services—emergency & critical care, specialty medicine, surgery, advanced imaging, and more—staffed by specialists and emergency clinicians. Pet owners and referring veterinarians rely on AMC for its round-the-clock availability, multidisciplinary expertise, and comprehensive diagnostic and treatment capabilities in the region.