Client Loyalty Specialist (Retention Agent)

This role supports National Debt Relief clients at risk of canceling their service through inbound and outbound communication and digital channels. The position requires professionalism, adaptability, and strong active listening skills to de-escalate challenging situations and empower clients to stay on track toward regaining control of their finances. The team serves as a source of courage during clients' most uncertain moments, driving retention by exemplifying core values and delivering an exceptional client experience.