Client Operations Manager

Copper.co(6 months ago)

HybridFull TimeManager$123,257 - $160,951 (estimated)Client Operations

About this role

A Client Operations Manager at Copper ensures institutional client satisfaction by overseeing client-facing operational and technical support within a global, always-on environment. The role serves as a strategic liaison between clients and internal teams, contributing to compliance, operational resilience, and continuous service improvement. It operates within a 24/7 client operations function and supports cross-functional initiatives and team development.

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Required Skills

Trade Capture
Settlement Oversight
Reconciliation
Exception Management
L1 Support
L2 Support
KPI Analysis
Variance Analysis
AML/KYC
Travel Rule

+17 more

About Copper.co

copper.co

Copper builds institutional-grade infrastructure for digital assets, offering institutional custody, prime services, and collateral management. Its platform uses MPC custody and trading solutions — including Clearloop, an off‑exchange settlement service that lets clients trade on centralized venues without moving assets — to reduce counterparty risk and boost capital efficiency. Copper serves institutional clients (asset managers, exchanges, brokers) with APIs and integrations that give firms operational control, compliance support, and secure access to liquidity.

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