Client Operations Support | Bilingual English & Mandarin

Tarro(1 month ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeJunior$43,585 - $59,089 (estimated)Onboarding and Support

About this role

The Bilingual Client Operations Support role at Tarro is responsible for addressing client concerns in both English and Mandarin through various communication channels, establishing trusted relationships, and coordinating solutions effectively. The position involves acting as an advocate for clients, mediating disputes, and ensuring seamless communication between English-speaking colleagues and Mandarin-speaking clients. This role requires strong problem-solving skills, a customer-centric approach, and the ability to thrive under pressure while maintaining a high level of client satisfaction.

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Required Skills

Client Communication
Bilingual (Mandarin/English)
Relationship Management
Problem Solving
Customer Advocacy
Conflict Resolution
Follow-Up Skills
Active Listening
Attention to Detail
Time Management

+4 more

Qualifications

Bilingual in English and Mandarin

About Tarro

www.tarro.com

Tarro is a technology-driven solution designed to enhance restaurant operations, focusing on streamlining phone ordering, delivery, and marketing efforts. Utilizing a combination of AI and human resources, Tarro enables restaurants to improve efficiency and profitability by reducing wait times, increasing order accuracy, and lowering labor costs. With a strong emphasis on empowering restaurant owners, Tarro serves over 3,000 establishments, helping them achieve significant revenue growth and operational ease without additional staffing burdens. The platform stands out for its commitment to providing tailored solutions that fit the unique needs of diverse restaurant types.