Client Relationship Advisor Team Lead

This role leads a team of Client Relationship Advisors, focusing on coaching, development, and fostering a high-performing, client-focused culture that aligns with Burberry's luxury service standards. The position involves managing escalations, driving client retention and commercial performance, and ensuring operational excellence through effective resource allocation and continuous improvement initiatives. The successful candidate will act as the primary escalation point for complex client situations while partnering with internal stakeholders to deliver exceptional outcomes.