Client Relationship Manager (CRM), Employee Benefits

The Client Relationship Manager (CRM), Employee Benefits serves as the primary relationship manager for a portfolio of mid to high complexity clients, overseeing employee benefit programs, renewals, retention, and strategic partnerships. This role applies advanced benefits expertise to lead multi-year renewal strategies, ensure compliance, analyze complex benefit trends, and provide proactive guidance to strengthen client relationships and satisfaction. Operating with a high degree of independence, the CRM drives day-to-day client delivery, resolves escalated service issues, and mentors colleagues to ensure exceptional service delivery.