Client Relationship Manager

This role serves as the single point of contact for a diverse B2B client portfolio, managing relationships across industries such as law, real estate, and IT while coordinating delivery across accounting, tax, and payroll teams. The position requires proactive account management, including regular reviews, risk flagging, and first-line escalation resolution to ensure client satisfaction and retention. Success in this role is measured by high CSAT scores, timely response to client requests, and on-time delivery of service commitments.