Client Retention Specialist (Remote)

Beyond Finance(7 hours ago)

Grand Rapids, MIOnsiteFull TimeJunior$38,000 - $40,000Customer Success

About this role

Beyond Finance is seeking a Retention Specialist to serve as the primary contact for customers facing financial hardship. The role involves educating clients, deescalating conflicts, analyzing financial situations, and developing solutions to help clients achieve debt-free status, with an emphasis on customer service and retention.

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Required Skills

Customer Service
CRM
De-escalation
Negotation
Financial Analysis
Communication
Problem Solving
Resilience
Empathy
Multi-tasking

About Beyond Finance

beyondfinance.com

Beyond Finance is a technology-enabled debt relief firm that helps consumers move beyond debt by negotiating with creditors, arranging debt-settlement and consolidation programs, and offering access to debt-relief loans. It combines personalized financial assessments with a data-driven platform and licensed counselors to design affordable repayment plans, reduce balances, and lower interest for clients nationwide. The company provides ongoing account management, credit education, and works with financial partners to streamline enrollment and payouts. Consumers choose Beyond Finance for hands-on negotiation support, transparent fees, and measurable savings.

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