Client Service Analyst

Clinical Architecture

1 day ago

4.3 on Glassdoor

Indianapolis, Indiana, United States

Onsite

Full Time

Junior

0 applicants

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About this role

A Client Service Analyst at Clinical Architecture supports clients by providing product expertise, educating on features, and enhancing client experience. The role focuses on understanding client needs, optimizing software performance, and improving client satisfaction through proactive engagement and support.

Skills

Qualifications

Bachelor’s DegreeHigh school diploma or equivalent4+ years experience in SaaS, software support, or client successPrevious software, data analysis, analytics, and / or informatics experienceHealthcare / Healthcare Terminology knowledge or experience

About Clinical Architecture

clinicalarchitecture.com

Clinical Architecture is a health‑IT company that provides terminology management, mapping and clinical natural language processing solutions to normalize, enrich, and govern healthcare data. Their platform and services help hospitals, payers, EHR vendors and life‑sciences organizations manage ontologies and mappings to standards such as SNOMED CT, ICD and LOINC to improve coding accuracy, analytics, reporting and interoperability. By combining automated mapping, terminology services and NLP‑driven data normalization, they accelerate FHIR‑based exchange, clinical decision support, and enterprise data quality initiatives. Clinical Architecture also offers implementation and consulting support to scale deployments and meet regulatory and operational needs.