Client Service Delivery Manager

The Client Service Delivery Manager serves as a critical link between client relationship and operational teams, ensuring consistent and transparent delivery of share registration and share plan services for high-profile FTSE clients. This client-facing role is accountable for end-to-end service performance, translating data into actionable insights, and leading root cause analysis to drive continuous improvement. The position requires strong stakeholder management and a deep understanding of regulatory frameworks to maintain service excellence and compliance.