Client Service - Director, Voice of Customer
Kestra
About this role
This role involves leading the Voice of Customer program and driving continuous improvement initiatives to elevate customer experience and operational performance. The leader will develop strategies based on customer insights, facilitate cross-functional collaboration, and implement process enhancements using methodologies like Lean or Six Sigma.
Skills
Qualifications
About Kestra
kestra.ioKestra is an open-source declarative data orchestration platform that lets teams build simpler, faster, scalable, and flexible workflows using a human-friendly declarative language. It provides tooling to design, run, schedule, and monitor data and automation pipelines with an extensible task library, web UI, and APIs for visibility and control. Built for reliability and scale, Kestra can be deployed in cloud-native environments and integrates with common data stores and services via plugins. Users choose Kestra for its declarative approach, reproducibility, and active open-source community.
About Kestra
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$90k – $130k
per year