Client Service Excellence Representative - RS

Our Group(2 months ago)

RemoteFull TimeMedior$60,500 - $67,500Customer Service

About this role

A Client Service Excellence Center associate at Vanguard supports investors by serving as a primary contact for account-related inquiries and helping clients navigate key financial milestones. The role advances Vanguard’s mission to promote long-term investor well-being and is performed fully remotely from within Utah.

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Required Skills

Customer Service
Inbound Calls
CRM
Empathy
Problem Solving
Communication
Client Advocacy

Qualifications

High School Diploma
Associate Degree
Bachelor's Degree
SIE
Series 7
Series 63

About Our Group

vanguardjobs.com

New Relic is a cloud-native observability platform that helps developers and operations teams monitor, troubleshoot, and optimize applications, infrastructure, and digital customer experiences. It offers application performance monitoring (APM), distributed tracing, logs, metrics, infrastructure monitoring, synthetics, dashboards, and alerting, all unified in the New Relic One platform. The service ingests telemetry from across cloud-native and hybrid stacks, provides powerful query and visualization tools, and includes AI/ML-assisted insights to speed incident response and capacity planning. Organizations use New Relic to correlate metrics, traces, and logs in one place for real‑time visibility and faster troubleshooting.

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