Client Service Excellence Representative - RS

Our Group(1 month ago)

RemoteFull TimeMedior$60,500 - $67,500Client Services

About this role

A Client Service Excellence Center associate at Vanguard supports the firm’s mission by connecting with investors via inbound phone to assist with account-related needs and life events. The position is fully remote (work must be performed from within Iowa) and includes a first-year total potential compensation range of $60,500–$67,500 plus licensing incentives.

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Required Skills

Client Service
Phone Support
CRM
Problem Solving
Empathy
Communication
Collaboration

Qualifications

High School Diploma
Associate Degree
Bachelor's Degree
SIE
Series 7
Series 63

About Our Group

vanguardjobs.com

New Relic is a cloud-native observability platform that helps developers and operations teams monitor, troubleshoot, and optimize applications, infrastructure, and digital customer experiences. It offers application performance monitoring (APM), distributed tracing, logs, metrics, infrastructure monitoring, synthetics, dashboards, and alerting, all unified in the New Relic One platform. The service ingests telemetry from across cloud-native and hybrid stacks, provides powerful query and visualization tools, and includes AI/ML-assisted insights to speed incident response and capacity planning. Organizations use New Relic to correlate metrics, traces, and logs in one place for real‑time visibility and faster troubleshooting.

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