Client Service Excellence Representative
Our Group(1 month ago)
About this role
A Client Service Excellence Center associate at Vanguard is an associate-level role within Vanguard's client services organization focused on supporting investors and advancing the firm's mission to provide fair, long-term investment outcomes. The position requires completion of a hybrid training and licensing program (including the SIE and potentially Series 7/63) and transitions to remote work thereafter. Compensation includes a base salary plus performance-based bonuses and milestone rewards tied to tenure and licensing.
Required Skills
- Client Service
- Phone Support
- CRM
- Problem Solving
- Empathy
- Communication
- Account Maintenance
- Collaboration
Qualifications
- High School Diploma
- Associate Degree
- Bachelor's Degree
- SIE
- Series 7
- Series 63
About Our Group
vanguardjobs.comNew Relic is a cloud-native observability platform that helps developers and operations teams monitor, troubleshoot, and optimize applications, infrastructure, and digital customer experiences. It offers application performance monitoring (APM), distributed tracing, logs, metrics, infrastructure monitoring, synthetics, dashboards, and alerting, all unified in the New Relic One platform. The service ingests telemetry from across cloud-native and hybrid stacks, provides powerful query and visualization tools, and includes AI/ML-assisted insights to speed incident response and capacity planning. Organizations use New Relic to correlate metrics, traces, and logs in one place for real‑time visibility and faster troubleshooting.
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