Client Service Manager
SPS-North America
About this role
The Client Service Manager is an on-site leadership role supporting SPS's engagement with a top-tier law firm in New York City, focused on ensuring excellent service delivery for document and office services. The position serves as the primary client-facing representative and leads a small embedded team. It operates within the Office Services/Client Services function and emphasizes professional presence, compliance, and continuous operational improvement.
Skills
Qualifications
About SPS-North America
spsglobal.comSPS is a global business process outsourcing (BPO) firm that helps organizations scale operations and improve customer experience through people, technology, and data. They deliver contact center and omnichannel customer support, back‑office processing, and tech‑enabled services such as automation and analytics tailored to industry needs. SPS emphasizes secure, scalable delivery and measurable outcomes to reduce costs, boost customer satisfaction, and accelerate clients’ digital transformation.
Recent company news
PR NewswireSPS and WORKTECH to Reveal Groundbreaking Insights from 2025 State of the Workplace Survey
Sep 17, 2025
PR NewswireSPS North America wins gold award for Employee Training & Development
Jun 11, 2025
PRWebSPS North America recognized for Leadership Excellence by the American Business Awards
Jun 8, 2023
Yahoo FinanceSPS Named Global Outsourcing Leader for 14th Consecutive Year
3 weeks ago
PR NewswireSPS named to IAOP Global Outsourcing 100 for 13th consecutive year
Feb 25, 2025
About SPS-North America
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for SPS-North America.
Salary
$75k – $80k
per year
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