Client Service Manager
SPS-North America(26 days ago)
About this role
The Client Service Manager is an on-site leadership role supporting SPS's engagement with a top-tier law firm in New York City, focused on ensuring excellent service delivery for document and office services. The position serves as the primary client-facing representative and leads a small embedded team. It operates within the Office Services/Client Services function and emphasizes professional presence, compliance, and continuous operational improvement.
Required Skills
- Print Production
- Binding
- Client Relations
- Staff Management
- Staff Scheduling
- KPI Reporting
- P&L Management
- Budgeting
- Staff Development
- Coaching
+11 more
Qualifications
- High School Diploma
- Bachelor's Degree Preferred
About SPS-North America
spsglobal.comSPS is a global business process outsourcing (BPO) firm that helps organizations scale operations and improve customer experience through people, technology, and data. They deliver contact center and omnichannel customer support, back‑office processing, and tech‑enabled services such as automation and analytics tailored to industry needs. SPS emphasizes secure, scalable delivery and measurable outcomes to reduce costs, boost customer satisfaction, and accelerate clients’ digital transformation.
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