Client Service Manager
SPS-North America(11 days ago)
About this role
The Client Service Manager (CSM) is responsible for overseeing daily service delivery and staff at multiple client sites, ensuring customer satisfaction, policy adherence, and operational efficiency. The role involves acting as the primary point of contact for clients, managing staff, and implementing improvements to meet client expectations.
Required Skills
- Customer Service
- Staff Management
- Operations Improvement
- Client Relationship
- Conflict Resolution
- Leadership
- Policy Standardization
- Project Coordination
- Communication
- Business Development
About SPS-North America
spsglobal.comSPS is a global business process outsourcing (BPO) firm that helps organizations scale operations and improve customer experience through people, technology, and data. They deliver contact center and omnichannel customer support, back‑office processing, and tech‑enabled services such as automation and analytics tailored to industry needs. SPS emphasizes secure, scalable delivery and measurable outcomes to reduce costs, boost customer satisfaction, and accelerate clients’ digital transformation.
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