Client Service Representative, PM Shifts

The Client Service Representative serves as the essential connection between clients, their pets, and the hospital team at a 24/7 emergency veterinary center. This role involves managing front desk interactions, coordinating communications, and ensuring smooth operations to provide excellent service. The position requires handling multi-line phone systems, scheduling appointments, processing payments, and maintaining accurate client records. The representative also supports clients during high-stress situations and assists with administrative duties to maintain an organized and efficient front desk environment.