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Client Service Representative at Northern Trust - ApplyBlast

Client Service Representative

Northern Trust

4 days ago

3.7 on Glassdoor

Tempe, Arizona, United States

Onsite

Full Time

Senior

0 applicants

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About this role

This role serves as the primary point of contact for complex client inquiries regarding bank products and services, requiring the analysis of data to resolve issues and recommend process improvements. The position involves communicating action plans to clients and partners, participating in meetings, and identifying opportunities to enhance service efficiency and cross-sell products. It requires strong analytical, organizational, and communication skills to manage conflicting priorities and support sophisticated clients.

Responsibilities

Act as initial contact for complex client inquiries regarding bank products and services
Analyze inquiry reports to identify trends and recommend process improvements
Initiate client communication to cross sell products and resolve service interruptions

Skills

About Northern Trust

northerntrust.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1889

View Profile

Northern Trust is a financial services firm guided by founding principles of service, expertise, and integrity since 1889. The company offers wealth management, asset servicing, and investment solutions tailored to the needs of individuals, families, and institutions. Its clients include family offices, financial advisors, investment managers, pension funds, nonprofits, and sovereign entities, among others.