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Client Services Agent at Acumen - ApplyBlast

Client Services Agent

Acumen

7 months ago

3.0 on Glassdoor

Hamilton Township, United States

Onsite

Full Time

Junior

0 applicants

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About this role

A Client Services Agent provides support to clients, addressing inquiries and resolving issues to ensure satisfaction. The role involves maintaining communication and delivering exceptional service.

Responsibilities

Answer client inquiries and resolve issues
Maintain accurate records of client interactions
Provide timely and accurate information
Collaborate with team members to ensure service quality
Follow company protocols and procedures

Skills

Qualifications

High School or equivalent

About Acumen

acumenfiscalagent.com

Headquarters

Mesa, Arizona, United States

Company Size

51-200 employees

Founded

1995

View Profile

Acumen is a fiscal agent that partners with state Medicaid and participant-directed care programs to administer payroll, billing, claims processing, and employer-of-record services for home- and community-based supports. They handle provider enrollment, tax and benefits withholding, invoicing, and compliance tasks so individuals and participant-employers can manage consumer-directed services more easily. Acumen also provides phone-based customer support (including TDD/TTY) and resources to help beneficiaries navigate Medicaid enrollment and renewal.