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Client Services Associate I, Oncology at BillionToOne - ApplyBlast

Client Services Associate I, Oncology

BillionToOne

3 months ago

4.3 on Glassdoor

Union City, California, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Client Services Associate I, Oncology provides front‑line support to physicians, oncology clinics, patients, and other stakeholders, handling inquiries about technology, test results, billing, and insurance. The role involves managing communications across phone, email, and web, documenting interactions, and collaborating with the laboratory and commercial teams to ensure accurate information and timely delivery of test results.

Responsibilities

Engage customers to resolve issues and deliver optimal experience
Respond to phone, email, and web inquiries from physicians and patients
Collaborate with laboratory to ensure accurate client information and timely test results
Enter and qualify new customer information into CRM and LIMS systems
Identify issues and trends and develop best practices with commercial leadership

Skills

About BillionToOne

billiontoone.com

Headquarters

Menlo Park, California, United States

Company Size

201-500 employees

Founded

2016

View Profile

BillionToOne is a molecular diagnostics company that develops blood-based tests for prenatal screening and oncology, with a focus on detecting rare genetic variants in cell-free DNA. Its proprietary Quantitative Counting Template technology powers noninvasive prenatal screening and liquid biopsy assays used by healthcare providers and clinical laboratories. The company operates in the genomics and precision diagnostics industry.