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Client Services Associate at Interactive Brokers - ApplyBlast

Client Services Associate

Interactive Brokers

4 days ago

4.3 on Glassdoor

Kwun Tong, Kowloon, Hong Kong

Hybrid

Full Time

Junior

0 applicants

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About this role

The Client Services Associate role involves liaising with Interactive Brokers' global clients, including professional retail clients, advisors, and broker-dealers, to develop and maintain long-term relationships through responsive, high-touch service. The position requires handling client enquiries across multiple channels, educating clients on proprietary platforms, and assisting with the entire trading cycle. Additionally, the role involves troubleshooting client issues, escalating problems, and collaborating with various internal departments to ensure seamless service delivery.

Responsibilities

Liaise with global clients and handle enquiries via multiple channels
Educate clients on proprietary platforms and self-service business models
Troubleshoot client issues and coordinate with internal departments

Skills

About Interactive Brokers

interactivebrokers.com

Headquarters

Greenwich, Connecticut, United States

Company Size

1001-5000 employees

Founded

1977

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Interactive Brokers (IBKR) is a global electronic brokerage that provides direct market access and trading solutions for individual traders, investors, advisors and institutions across stocks, options, futures, currencies, bonds, mutual funds and ETFs. The firm offers advanced trading platforms, APIs and algorithmic tools alongside professional order execution with transparent, low commissions and competitive financing/margin rates. IBKR emphasizes technology-driven infrastructure, risk management and reporting, plus broad international market coverage to support best execution and institutional-grade services.