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Client Services Banking Support - Professional at Fiserv - ApplyBlast

Client Services Banking Support - Professional

Fiserv

5 months ago

3.0 on Glassdoor

Milwaukee, Wisconsin

Onsite

Full Time

Senior

0 applicants

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About this role

As a Client Services Banking Support Professional at Fiserv, you will investigate, troubleshoot, and resolve service issues for clients while partnering with internal teams to maintain operational effectiveness. The role involves documenting interactions, analyzing recurring problems to improve service quality, and updating product documentation to support accurate resolutions. This position strengthens client satisfaction and ensures continuity in the support experience within the global fintech sector.

Responsibilities

Investigate and resolve complex client banking service issues
Partner with internal teams to escalate and track incidents efficiently
Document client interactions and resolutions accurately in support systems
Analyze recurring issues to develop data-driven service improvements
Maintain and update product documentation and training materials

Skills

Qualifications

Bachelor's Degree in Business, Finance, Communications, or Information Systems4+ years in banking or client services4+ years in help desk or support environments

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

View Profile

Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.