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Client Services Manager at Richemont - ApplyBlast

Client Services Manager

Richemont

1 day ago

4.1 on Glassdoor

Geneva, Geneva, Switzerland

Onsite

Full Time

Manager

0 applicants

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About this role

The Client Services Manager at Van Cleef & Arpels drives and develops the Client Service function from a retail perspective, collaborating with Métiers teams and regional networks to elevate client experience and satisfaction. The role involves defining strategic axes, updating service offerings, and monitoring operational performance across the retail network. It also includes leading the central team, fostering a strong client service culture, and engaging with cross-functional stakeholders.

Responsibilities

Drive and animate the Client Service strategy across the retail network
Update service offerings and client policies in collaboration with Métiers teams
Monitor activity and operational performance to lead operational excellence projects