Client Services Officer (Mandarin-speaking)

As a Client Services Officer within ANZ's Manila Group Capability Center, you will deliver high-quality customer service by resolving inquiries at first contact and managing complaints with a proactive, relationship-based approach. The role involves conducting thorough research using internal systems to ensure accurate resolutions while adhering to strict banking compliance and regulatory requirements. You will support service goals through effective collaboration, efficient handling of customer requests, and suggesting process improvements to enhance the overall client experience.