Client Services Operations Manager
NTT DATA,(2 months ago)
About this role
The Client Services Operations Manager at NTT DATA oversees service delivery for client contracts, ensuring operational plans are executed and services meet agreed levels. The role aligns infrastructure and application services to client business needs, drives continual improvement, and serves as the escalation point for delivery and client satisfaction.
Required Skills
- Service Delivery
- ITIL
- Stakeholder Management
- Relationship Management
- Transition Management
- Financial Analysis
- Reporting
- Operations Management
- Escalation Handling
- Process Improvement
+5 more
Qualifications
- Information Technology Certificate or Equivalent
- ITIL Foundation Certification
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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