GIA (Gemological Institute of America)
A Client Services Representative at GIA manages assigned client accounts and workflows within the diamond district, addressing routine gemological inquiries and coordinating cross-departmental resolutions to ensure satisfaction. The role involves troubleshooting service delays, handling intakes, and applying specialized knowledge of lab production and grading functions under general supervision. Success depends on maintaining professional client interactions while adhering to strict GIA policies and proprietary systems.
Headquarters
Carlsbad, California, United States
Company Size
1001-5000 employees
Founded
1931
Established in 1931, GIA is an independent nonprofit that protects the gem and jewelry buying public through research, education and laboratory services.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for GIA (Gemological Institute of America).
GIA (Gemological Institute of America) didn’t post a salary, so this is our estimate from similar listings.