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Client Services Representative at NinjaTrader - ApplyBlast

Client Services Representative

NinjaTrader

6 days ago

3.4 on Glassdoor

Chicago, Illinois, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Client Services Representative serves as the front line of support for NinjaTrader's global client base, resolving account and technology-related inquiries to deliver a world-class trading experience. This role involves assisting clients with platform navigation, account setup, and technical troubleshooting while educating them on the company's product offerings. The position requires collaboration with internal teams to address client needs and contribute to policy development and software testing.

Responsibilities

Resolve client support inquiries regarding accounts and platform using phone, chat, and email
Assist clients with account setup, technical support, troubleshooting, and treasury-related items
Collaborate with internal teams to identify emerging client needs and guide clients in navigating futures markets

Skills

About NinjaTrader

ninjatrader.com

Headquarters

Chicago, Illinois, United States

Company Size

201-500 employees

Founded

2004

View Profile

NinjaTrader is a futures trading technology company and brokerage, recognized as the #1 rated futures broker, offering an award-winning platform for active futures traders across desktop, web, and mobile. The platform provides advanced charting, a free trading simulator, strategy development via NinjaScript, and access to markets including equity indexes, metals, energy, agriculture, and Single Stock Futures. It supports a marketplace of third-party add-ons and is available with low commissions starting at $0.09 per contract and intraday margins as low as $50.