Client Services Specialist (Japanese)
Axi(1 month ago)
About this role
A Client Services Specialist at Axi supports the company’s FX and CFD brokerage business by ensuring strong client relationships and high levels of client satisfaction. The role is based in Malaysia and employees will be employed under Axi’s designated Employer of Record, TDCX Malaysia. Candidates must have the appropriate rights and documentation to work in Malaysia.
Required Skills
- Customer Support
- Trade Investigation
- MT4
- Escalations
- Compliance
- Collaboration
- Market Knowledge
- CRM
- Zendesk
- Salesforce
+9 more
About Axi
axi.comAxi is a global online forex and CFD broker that gives retail and institutional traders access to currency pairs and CFDs across indices, commodities, metals and cryptocurrencies. It provides popular trading platforms (MetaTrader desktop, web and mobile), tight spreads and fast execution plus value‑added tools such as VPS hosting, advanced charting and trade analytics. Axi operates under multiple regulatory regimes with segregated client funds and risk protections, and complements its trading offering with market research, educational resources and multi‑channel customer support.
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