Client Services Specialist (Spanish)
Axi(1 month ago)
About this role
A Client Services Specialist at Axi supports the retail client base by ensuring a high-quality, compliant client experience for traders across products and platforms. The role sits within the Retail Services division and is based in Malaysia under Axi’s Employer of Record (TDCX), serving both English and Spanish-speaking clients. This position contributes to a customer-centric culture at a global brokerage and participates in the company’s structured interview and onboarding process.
Required Skills
- Client Support
- Complaint Management
- Trade Investigation
- Cash Escalation
- Escalation Management
- Cross-Functional Collaboration
- Stakeholder Management
- Quality Assurance
- Regulatory Compliance
- Product Knowledge
+8 more
About Axi
axi.comAxi is a global online forex and CFD broker that gives retail and institutional traders access to currency pairs and CFDs across indices, commodities, metals and cryptocurrencies. It provides popular trading platforms (MetaTrader desktop, web and mobile), tight spreads and fast execution plus value‑added tools such as VPS hosting, advanced charting and trade analytics. Axi operates under multiple regulatory regimes with segregated client funds and risk protections, and complements its trading offering with market research, educational resources and multi‑channel customer support.
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