Client Services Specialist

The Client Services Specialist serves as the primary point of contact for in-person, electronic, and telephone communication at the Spokane Housing Authority's Central Office, providing excellent customer service to vulnerable populations including applicants, program participants, landlords, and the public. The role involves handling inquiries, verifying eligibility information, coordinating translation services, and maintaining accurate client records within the agency's database. This position requires strong interpersonal skills to manage emotionally charged situations while ensuring compliance with federal and state housing regulations.