Client Services Team Lead

The Client Services Team Lead serves as a trusted resource for clients and colleagues, acting as the first point of escalation for routine matters and ensuring exceptional service delivery. This role supports team success by monitoring workflow, balancing priorities, and providing guidance on day-to-day questions. The position also involves coaching team members, driving operational excellence, and contributing to the development of training resources. As a subject matter expert, the lead confidently communicates the value of Veritext's products and services while actively participating in phone queues and shared inboxes to deliver an outstanding client experience.