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Client Services at Alertus Technologies - ApplyBlast

Client Services

Alertus Technologies

20 days ago

3.5 on Glassdoor

Baltimore, Maryland, United States

Onsite

Full Time

Medior

0 applicants

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About this role

This role involves providing technical support and hardware troubleshooting for Alertus's mass notification systems, requiring travel to customer sites for startups and diagnostics. The position demands strong analytical skills to resolve escalated hardware and firmware issues while maintaining detailed case logs and collaborating with engineering teams. It also includes handling support calls, providing remote advice, and participating in an on-call rotation for emergency troubleshooting.

Responsibilities

Travel to customer sites for new startups and on-site diagnostics
Investigate and resolve escalated hardware and firmware integration issues
Handle incoming support calls and screen shares to prioritize and resolve cases

Skills

Qualifications

Bachelor’s Degree in Computer Science, Computer or Electrical Engineering, Information Technology or related fieldCompTIA A+CompTIA Network+Security+

About Alertus Technologies

alertus.com

Headquarters

Baltimore, Maryland, United States

Company Size

51-200 employees

Founded

2002

View Profile

Alertus Technologies builds emergency mass notification systems that help organizations detect incidents and deliver critical alerts across people and facilities. They position themselves as the only Mass Notification System provider with solutions for all four "Critical Alerting Layers," offering multi-channel coverage so messages reach people wherever they are. Alertus’ products aim to improve readiness, keep people out of harm’s way, and ensure business continuity for enterprises, campuses, healthcare providers, and government agencies.