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thought machine
The Client Success Director is a senior, client-facing role responsible for ensuring clients successfully adopt and scale the company's core banking platform to achieve contracted outcomes. This position involves owning the end-to-end client success plan, managing delivery milestones, and maintaining high client satisfaction while driving long-term commercial value. The role requires deep experience in core banking transformation and the ability to orchestrate cross-functional teams across complex engagements.
Headquarters
London, England, United Kingdom
Company Size
501-1000 employees
Founded
2014
Thought Machine is a fintech software company that delivers the Vault platform, a cloud-native suite comprising Vault Core (a real-time core banking ledger) and Vault Payments (a high-throughput global payments processing platform). Serving institutions from tier 1 global banks to hyper-growth fintechs, Vault provides the clean, cloud-native core banking and integrated payments infrastructure needed to power the future of finance. The platform is engineered for full programmability, flexibility, and resilience, enabling banks to launch, customise, and scale financial products without architectural constraints.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for thought machine.
thought machine didn’t post a salary, so this is our estimate from similar listings.
27% below the average for this role