Client Success Lead (MY)
ThoughtFull™ World
About this role
A Client Success Lead in Malaysia is responsible for managing client relationships within the mental health care industry, focusing on ensuring customer satisfaction and retention. The role involves collaboration with internal teams and strategic planning to support client needs.
Skills
About ThoughtFull™ World
thoughtfull.worldThoughtFull World is Asia's leading digital mental health platform delivering end-to-end, seamless tech solutions for employers, insurers, partners, and employees. As pioneers of text-based coaching in Asia, it offers a scalable enterprise platform with ThoughtFull Insights analytics and Activation Programmes to drive prevention, growth, and engagement in the workplace. Services include onboarding support, on-site or virtual launches, webinars, crisis and incident support, and a 24/7 helpline with multilingual care across 28 languages and 70 locations. The company emphasizes privacy and security, holding ISO-27001 certification, two-factor authentication, and banking-grade encryption to protect user data.
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About ThoughtFull™ World
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for ThoughtFull™ World.
Salary
$112k – $152k
per year