Client Success Manager

AHEAD(30 days ago)

Gurugram, HaryanaOnsiteFull TimeMedior$69,578 - $94,107 (estimated)Customer Success

About this role

The Client Success Manager at AHEAD is responsible for owning and nurturing the customer relationship for Managed Services clients in Gurugram. The role serves as the primary escalation and coordination point between customers, the AHEAD Services organization, and Client Directors. It focuses on ensuring service performance, contract renewals, and overall client satisfaction while aligning services with customer needs and business objectives. The position also contributes to ongoing service improvements and supports business reviews with key stakeholders.

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Required Skills

Customer Advocacy
Account Management
Service Level Management
Contract Renewal
Cross Selling
Upselling
Stakeholder Management
Reporting Analysis
Onboarding Management
Expectation Setting

+16 more

Qualifications

Undergraduate Degree
ITIL Foundation Certification
PMP Certification

About AHEAD

ahead.com

AHEAD engineers customized data, developer, and infrastructure platforms to accelerate the impact of technology for modern enterprises. They provide platform solutions across cloud, hybrid, and on‑prem environments—covering infrastructure modernization, platform engineering, data platforms, DevOps, observability, security, and lifecycle management—along with managed services to improve IT operations. Combining strategy, implementation, and ongoing operations, AHEAD works with major cloud and infrastructure partners to help organizations migrate, modernize, and run critical systems with seamless integration and measurable outcomes.