Client Success Manager
Frontline Group
About this role
A Client Success Manager supports client accounts by serving as a liaison between clients and call center operations, managing client accounts, providing agent support, analyzing performance trends, and ensuring exceptional service delivery.
Skills
About Frontline Group
frontline.groupFrontline Group is a call center consulting and outsourcing firm that provides outsourced tech support and trained customer service agents. They partner with organizations to design and operate customer support programs, offering staffing, training, and operational optimization to improve customer experience and efficiency. Frontline positions itself as a resource for leaders seeking to innovate contact center strategy through tailored consulting and managed support services.
About Frontline Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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