Client Success Manager

This role serves as the primary point of contact for a portfolio of large, complex NetSuite clients, managing relationships with C-suite stakeholders and driving business reviews. The position involves translating client needs into action plans, tracking project timelines, and proactively addressing risks such as scope creep or renewal concerns. Success in this role requires strong project management skills and the ability to lead escalations while coordinating with delivery and support teams to ensure client satisfaction and growth.