Client Success Officer

The Client Success Officer serves as a key liaison for Commercial & Investment Bank clients, collaborating with bankers, treasury management officers, and internal teams to deliver an enhanced client experience. This role supports the firm's retention, growth, and client experience strategies by managing escalations, coordinating product implementations, and assisting with new client onboarding. The position requires strong relationship management skills and the ability to mobilize cross-functional resources to resolve issues and drive business development.