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Client Success Principal at Included Health - ApplyBlast

Client Success Principal

Included Health

25 days ago

3.1 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

The Client Success Principal is a customer success professional responsible for achieving retention, upsell, and NPS targets for a portfolio of complex clients. This individual contributor serves as a trusted advisor, cultivating relationships and advancing client strategies that align with Included Health's services and solutions. The role involves providing strategic thought leadership, delivering business insights, and showcasing member outcomes to drive client ROI.

Responsibilities

Manage complex client portfolios and drive retention and upsell opportunities
Develop client strategies and measurable goals aligned with business outcomes
Conduct business reviews and negotiate contract renewals to maximize value

Skills

About Included Health

includedhealth.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

View Profile

Included Health is a healthcare company that delivers personalized, all-in-one virtual care, care navigation, and member advocacy for employers, health plans, and their members. Its platform offers primary care, behavioral health, urgent care, expert medical opinions, benefits navigation, and billing and claims support, all accessible through a single app. Included Health partners with leading employers, health plans, public sector organizations, and labor unions to provide integrated care coordination and improve health outcomes for members nationwide.