Client Success Representative (Remote, Contract)

INFUSE(1 month ago)

HybridFull TimeMedior$80,189 - $107,279 (estimated)Customer Success

About this role

The Client Success Specialist at INFUSE focuses on delivering exceptional client experiences and supporting client satisfaction across a variety of industries. This role offers professional growth within a supportive, employee-focused culture and involves collaborating with internal teams to ensure successful outcomes for clients. The position values empathy, continuous improvement, and making meaningful impacts on clients' businesses.

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Required Skills

Relationship Management
Solution Delivery
Stakeholder Communication
Account Growth
Escalation Management
Administrative Support
Communication
Prioritization
Client Empathy
Problem Solving

About INFUSE

infuse.com

Infuse is a polished media player app for Apple platforms (iPhone, iPad, Apple TV and macOS) that plays virtually any video file natively and can stream content directly from network drives, cloud services, or media servers. It organizes your collection with rich metadata and artwork, supports advanced playback features (subtitles, AirPlay/Chromecast, HDR and multi‑channel audio passthrough), and integrates with services like Trakt and popular media servers. A free app provides solid playback while Infuse Pro (a paid/subscription tier) unlocks premium codecs, enhanced audio/video features and additional streaming/connectivity options — appealing to users who want a seamless, high‑quality local- and network‑based viewing experience.