Client Success Representative

Plat

9 months ago

Glendale, California

Onsite

Full Time

Senior

0 applicants

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About this role

A Client Success Manager at Plat.ai serves as the primary point of contact for clients, managing support tickets, coordinating user-acceptance testing, and ensuring client satisfaction throughout the product lifecycle.

Skills

Qualifications

3+ years in Client Success, Account Management, or Implementation for a SaaS or FinTech productFamiliarity with lending workflows, banking compliance, or loan origination systemsExperience with Jira (or similar ticketing tools) and ConfluenceClear written and spoken English; able to explain technical topics to non-technical usersStrong organization skills and a follow-through mindset

About Plat

plat.ai

Plat.AI is an automated predictive analytics platform for building, training, and deploying custom machine learning and deep‑learning models that deliver real‑time predictions. The software provides end‑to‑end tools to create, evaluate and operationalize models so teams can turn their data into production‑ready intelligence. By emphasizing automation and real‑time scoring, Plat.AI aims to reduce ML engineering overhead and accelerate deployment of predictive applications.