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Client Success Specialist (Korean) at Axi - ApplyBlast

Client Success Specialist (Korean)

Axi

2 days ago

3.9 on Glassdoor

Malaysia

Onsite

Full Time

Junior

0 applicants

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About this role

Axi is seeking a Korean-speaking Client Success Specialist to manage the full client journey for traders, ensuring high-quality support and resolution of inquiries across live chat, email, and phone. The role involves building lasting client relationships, investigating concerns, and collaborating with internal teams to drive service improvements. This position requires strong communication skills in Korean and English, along with experience in customer service within financial services or fintech.

Responsibilities

Own end-to-end resolution of inquiries from Korean-speaking clients
Manage account-related and trading-related requests from intake to close
Investigate client concerns and coordinate with internal teams for resolution

Skills

About Axi

axi.com

Headquarters

North Sydney, New South Wales, Australia

Company Size

201-500 employees

Founded

2007

View Profile

Axi is a global online forex and CFD broker that gives retail and institutional traders access to currency pairs and CFDs across indices, commodities, metals and cryptocurrencies. It provides popular trading platforms (MetaTrader desktop, web and mobile), tight spreads and fast execution plus value‑added tools such as VPS hosting, advanced charting and trade analytics. Axi operates under multiple regulatory regimes with segregated client funds and risk protections, and complements its trading offering with market research, educational resources and multi‑channel customer support.